No worries we’re here to answer all your questions.
Where are the swimsuits shipped from?
Where are the swimsuits shipped from?
All of our swimsuits are handmade in Medellín, Colombia, and shipped to Canada, from where they are sent to the rest of the world.
How long does international shipping take?
Delivery times vary by country: usually between 7 and 21 business days for Canada and other international regions.
How much does shipping cost?
We offer competitive international shipping rates. On some combos or selected orders, shipping may be free. The exact cost is calculated at checkout.
How do I choose the correct size?
Each swimsuit comes with a detailed size guide. We recommend measuring your bust, waist, and hips and comparing them with our chart to ensure the perfect fit.
What if my size doesn’t fit?
We accept size exchanges within 7 days of receiving the product. Items must be unused and in their original packaging. The buyer is responsible for the shipping cost of the exchange.
How should I care for my swimsuit?
Hand wash with cold water and mild soap. Avoid prolonged sun exposure and the dryer to maintain the colors and elasticity of the fabric.
What payment methods do you accept?
We accept credit and debit cards and secure international transfers. All payments are processed safely.
Are these authentic handmade products?
Yes, each swimsuit is artisanal and exclusive, made with high-quality fabrics and hand-stitched in Medellín.
Can I place a custom order?
Absolutely! You can contact us to request color combinations or special adjustments, depending on availability.
Can I return or cancel my order?
Yes, returns and cancellations are possible within 7 days of purchase, as long as the product is in perfect condition and unused. For cancellations, please contact us as soon as possible to process it.